FAQ'S

Welcome to the Bleak Cloth FAQ page! Here, we’ve answered some of the most common questions our customers ask. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly—we’re always here to help!

1. Where do you ship to?

We currently only ship within the United Kingdom. Whether you're in London or the Scottish Highlands, we’ve got you covered with free shipping on all orders.

2. How much does shipping cost?

We offer free shipping for all orders within the United Kingdom. No hidden fees, no extra charges—just great products delivered to your door at no extra cost.

3. How long will it take to receive my order?

  • We process orders within 1-3 business days.
  • Shipping typically takes 4-7 business days, so you can expect your delivery within 5-10 business days from the time you place your order.
  • Orders placed after 5:00 PM will be processed the next business day.

4. What is your return policy?

We want you to be completely happy with your purchase. If you’re not satisfied with your item, you can return it within 30 days of receiving it.

  • The item must be in its original condition, unworn, and with all tags attached.
  • The return shipping cost will be the responsibility of the customer if the wrong item was ordered.

Once we receive your return, we’ll process your refund within 7 business days.

5. How do I return an item?

Returning an item is easy! Here’s how:

  1. Contact us at support@bleakcloth.shop or call us at +44 7360 249795.
  2. We’ll provide you with the return instructions and authorization.
  3. Ship the item back to the address we provide.
  4. Once we receive the return, we’ll process your refund in 7 business days.

6. Can I exchange an item?

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. How do I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. If you haven’t received tracking information or need help, feel free to reach out to us.

8. Can I modify or cancel my order?

Once an order is placed, we begin processing it as soon as possible. If you need to modify or cancel your order, please contact us as soon as possible by email at support@bleakcloth.shop. While we can’t guarantee that changes can be made, we’ll do our best to accommodate your request before the order is shipped.

9. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as easy as possible. These include:

  • Visa
  • Mastercard
  • American Express
  • Discover 
  • Diners Club
  • Apple Pay

10. What should I do if I receive a damaged or defective item?

We apologize if you’ve received a damaged or defective item. Please contact us within 7 days of receiving your order by email at support@bleakcloth.shop with your order number and photos of the damage. We’ll resolve the issue quickly and either send you a replacement or offer a full refund.

11. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we’re always looking for ways to improve, so stay tuned for any updates!

12. How can I contact customer support?

If you have any questions, need help, or want to give us feedback, here’s how you can reach us:

  • Email: support@bleakcloth.shop
  • Phone: +44 7360 249795
  • Business Hours: Monday to Friday, 09:00 AM to 05:00 PM (GMT)

We do our best to respond as quickly as possible—expect a reply within 1-2 business days.

Still have a question?

If you didn’t find what you were looking for in our FAQs, we’re just a message away! Feel free to contact us at any time, and we’ll get back to you with the answers you need.